How do I add my BTC Markets reference number to my deposit? Help with BPAY Deposits; How to Withdraw AUD; Login & Two Factor Authentication Issues. Protecting Yourself Online; Hotmail/Live/Outlook Email Troubleshooting; Unable to Log into BTC Markets; Two-Factor Authentication Code Issues; Two-Factor Authentication Step-by-Step Guide; Token Expired. If you are not receiving our emails, please ensure you have checked your spam, junk, and focused email folders before completing your request.. If your email provider is Hotmail, Live, or Outlook, please see our support article on adding BTC Markets as a trusted sender: Email Troubleshooting.. If you are still having issues logging in to your account, please complete your support request below. Australia's premier secure cryptocurrency & Bitcoin exchange. Buy, sell and trade Bitcoin (BTC), Ethereum (ETH), XRP and more with AUD today.
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We also apply security best practices and are continually developing and enhancing our security measures. We use a cold wallet and hot wallet system to secure and manage our clients' cryptocurrency reserves. We maintain a full reserve and process reconciliations regularly. This gives us and our clients confidence that the funds shown in their accounts match with what is really in our bank and cold wallets.
Our encrypted cold wallet storage is kept off-site in multiple locations. Each location is both physically secure and physically diverse. Why must I verify my account? How do I enable additional security to help protect my account?
How do I change the name listed in my account profile? How do I change my password? How do I change my email address? You can access this feature here. Should I store my blockchain assets on your site? Do you manage a full reserve? Still can't find a solution to your problem? In such circumstances upon receipt of your clarification or additional documentation, BTC Markets will indicate to you when we expect to be able to finalise the issue.
Once the issue has been finalised, you will be advised of the findings and any action BTC Markets have taken. BTC Markets will do this in writing. If you're not satisfied with the outcome. If you feel we haven't resolved your concern fairly, you can have your concern reviewed by the Financial Ombudsman Service Australia. How to make a complaint?
All complaints must be received in writing. How long does it take? If you're not satisfied with the outcome If you feel we haven't resolved your concern fairly, you can have your concern reviewed by the Financial Ombudsman Service Australia.