You will need to navigate to your email and click the confirmation link to verify your login attempt. If you cannot see the email containing a link to "verify activity," please check your spam and junk folders. Please note: Verification emails are only valid for 1 hour. If it has been more than 1 hour since you've received the unfamiliar login notification, or if you haven't received the email at all, please attempt to log in again and a new verification email . Apr 17, · We’ve improved our automated ID verification systems to make the process state-of-the-art, fast, and painless. In fact, the vast majority of our customers get verified in less than 15 minutes. Troubleshooting Identity Verification. In order to expedite this process, and get users trading more quickly, we have compiled a list of helpful tips. ID Verification. Help with Verification; View all articles Market Updates. XRP MoneyGram Partnership Announced; Facebook's Libra Coin Announced ; Eighteen Month High for Bitcoin; Bitcoin Surges in May; View all articles API. How to Access and Generate Your API Keys ; Introducing API V3; Introducing WebSocket V2 Help with the API; View all articles.
Btc markets unable to connect to id verification serviceUnknown IP detected – BTC Markets
You need to verify your email address by clicking the 'Verify Email Address' button within 24 hours of signing up. If this email does not appear in your inbox, please check your spam and junk folders. Profile Now that your account has been created, you will be able to log in and complete your profile.
Please ensure your details are current, as inputting out-of-date or incorrect details here may delay you from verifying your ID. This also helps us get in touch with you if ever required. Carefully read through our instructions and the terms and conditions of the verification process. On the Green ID application page, you will be required to verify your identity against 1 source of government ID.
Along with your ID, you will need to verify your current residential address. Fines, police checks, etc. Becoming verified is usually a quick process but in some cases can take a few days to complete. The easiest and quickest way to verify is to use your passport or driver's license. We may also ask for additional documentation to confirm your identity.
We recommend all users add two-factor authentication to both their BTC Markets account and email accounts for additional security. For security reasons, we do not allow email address changes. The two-factor code is very time-sensitive. Even if it is out by a few seconds it may prevent you from accessing your account. During the 2FA setup process, the system provides backup codes which will allow you to add your BTC Markets account to a new app.
If you are still having issues logging in to your account, please contact support and we will get in touch with you as soon as possible. However, our recommendation is that clients should manage and safely secure their own funds. This philosophy is inherent to the nature of peer-to-peer cryptocurrencies. We believe cryptocurrency storage reserves should not be reliant upon a single entity, such as a bank, exchange or third party wallet management system.
Security and privacy of our clients' accounts and data is our top priority. We run regular reconciliations of all our funds a minimum of once every 30 minutes to ensure we have a full reserve. We also apply security best practices and are continually developing and enhancing our security measures.