BTC Markets announces Caroline Bowler as CEO; NPP Withdrawals at BTC Markets ; Advanced Order Types; BTC Markets 17th Largest Exchange Globally; Tax Reporting Now Available; Bitcoin Cash (BCH) Hard Fork ; View all articles. Australia's premier secure cryptocurrency & Bitcoin exchange. Buy, sell and trade Bitcoin (BTC), Ethereum (ETH), XRP and more with AUD today. With same day transactions & personal support contact us today.',description='Our OTC trade desk helps customers trade AU$k+ of cryptocurrency securely and discreetly. With same day transactions & personal support contact us today. Why Trade OTC with BTC Markets? BTC Markets OTC is our discreet, high-volume trading service. We offer.
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If we have not lived up to this promise and you have a concern or complaint, we commit to resolving your issue as quickly as possible. Post feedback and suggestions that other users can view and vote on.
We use this to help plan future development. Where possible, we'll resolve your issue on the spot. However, depending on the nature of the issue, this may take up to 10 business days however, this may not always be possible on every occasion. If we need some additional time, we'll let you know. During the initial review or investigation stage BTC Markets may need to seek further clarification or documentation from you to assist in resolving the issue.
If BTC Markets has sought clarification or additional documentation from you and is waiting on you to provide this information, BTC Markets may not be able to meet the business day finalisation commitment. In such circumstances upon receipt of your clarification or additional documentation BTC Markets will indicate to you when we expect to be able to finalise the issue. Once the issue has been finalised, you will be advised of the findings and any action BTC Markets have taken.
BTC Markets will do this in writing. Time limits apply to complain to AFCA. Please refer to the AFCA website set out below for details. Skip to content Merry Christmas! If you are still having issues logging in to your account, please contact support and we will get in touch with you as soon as possible.
However, our recommendation is that clients should manage and safely secure their own funds. This philosophy is inherent to the nature of peer-to-peer cryptocurrencies. We believe cryptocurrency storage reserves should not be reliant upon a single entity, such as a bank, exchange or third party wallet management system.
Security and privacy of our clients' accounts and data is our top priority. We run regular reconciliations of all our funds a minimum of once every 30 minutes to ensure we have a full reserve. We also apply security best practices and are continually developing and enhancing our security measures. We use a cold wallet and hot wallet system to secure and manage our clients' cryptocurrency reserves. We maintain a full reserve and process reconciliations regularly.
This gives us and our clients confidence that the funds shown in their accounts match with what is really in our bank and cold wallets. Our encrypted cold wallet storage is kept off-site in multiple locations. Each location is both physically secure and physically diverse. Why must I verify my account? How do I enable additional security to help protect my account? How do I change the name listed in my account profile?