A complaint can be lodged to BTC Markets in the following ways: Contact customer support directly. If you are not satisfied with the response from customer support, please contact [email protected] All complaints must be received in writing. BTC Markets is the number 1 exchange in Australia. I have done numerous trades through this site for the last 6 months. My experience has been mostly okay at times, but sometimes I found the processing time for bitcoin/litecoin deposits and withdrawals quite sluggish resulting in the loss of trades on my part. Jul 28, · BTC Markets offers its clients the following trading accounts: Micro Account: The broker states that the deposit range for this account type is up to 5, USDT. Bronze Account: The deposit range for this type of account is between 5, USDT and 25, USDT. Silver Account: The deposit range of this account goes up to 75, USDT. Gold Account: The deposit range of this account goes /
Btc markets complaintsBTC Markets Review – Are They Safe?
In such circumstances upon receipt of your clarification or additional documentation, BTC Markets will indicate to you when we expect to be able to finalise the issue.
Once the issue has been finalised, you will be advised of the findings and any action BTC Markets have taken. BTC Markets will do this in writing. If you're not satisfied with the outcome. If you feel we haven't resolved your concern fairly, you can have your concern reviewed by the Financial Ombudsman Service Australia.
How to make a complaint? All complaints must be received in writing. How long does it take? If you're not satisfied with the outcome If you feel we haven't resolved your concern fairly, you can have your concern reviewed by the Financial Ombudsman Service Australia. This makes this company and brokerage an offshore entity. Brokerages that operate from this location are unfortunately known to be on the shadier side, and this broker is no exception.
First, SVG does not have a regulatory framework in place for forex and CFD brokers, which means that if a broker is registered in this country, it will still need authorization to operate from a valid financial authority. This broker is not regulated by any one of these authorities. The company was created as a combined effort of financial professionals and experts in web-commerce with the goal of perfecting the online experience for retail traders. What this broker does offer is a web-based trading platform that doubles up as the client dashboard.
This software does have a couple of trading tools such as pending orders, price alerts and live news, but this would only satisfy the most novice of traders. This broker does not clearly state what the trading conditions are.
Now this is where the confusion starts. So we are not clear which currency applies to minimum deposit amounts. Furthermore, as we already have stated, this broker has not provided any information on the trading conditions. We were only able to find out about the spreads after we registered for an account with BTC Markets.
Not only are the minimum deposit information and trading conditions vague, but the payment gateways offered by BTC Markets are also suspect. This broker offers its clients the following payment options: Xpate, Vload Voucher and an unknown Cryptocurrency wallet. These payment options are suspect because we have seen them being used most by scam brokers. In fact, many of the scam companies use Vload as their main — or only — payment gateway.
Since this broker targets European customers, the fact that it offers trading bonuses makes it clear that it is a scammer. This is because brokers are banned from offering trading bonuses since they come attached with very unfair conditions. And sure enough, BTC Markets too offers bonuses with unfair trading conditions. You will not be allowed to withdraw your funds until you have reached a trading turnover of 30 times your original deposit plus the bonus given by the broker.
This kind a target is almost impossible to meet, which means that you will end up not being able to withdraw your funds at all. BTC Markets also has indemnification clauses put in place.
These are clauses that protect the broker from legal consequences in case their clients suffer losses when using their trading platform. Regulated brokers are required to offer compensation to their clients in case they suffer losses due to services or products offered by the brokers. Everything about BTC Markets indicates that this broker is a scammer. It is unregulated and its trading conditions are unclear, as is the minimum deposit requirement.